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Error message and can't efile individual return

Level 2
 
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6 Replies 6
Level 15

Is it an amended return?

And you are disclosing what appears to be your client's name on a public forum.  

Former Chump..umm... AllStar.
"the game of life is hard to play"

If a post answers your question, click on *Accept as solution* for future searches
Level 2

No its not an amended return.

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Level 15

Use Ctrl + L to start an e-mail to Lacerte support. You can even attach a copy of the return for them to analyze. Like a phone call, but no hold music. You might need to wait a day or two for response.

https://proconnect.intuit.com/community/accounting/help/sending-an-email-to-lacerte-support/00/4763


ex-AllStar
Level 2

Thank you!

Level 15

I would reboot and try again.

Google found a few articles https://www.google.com/search?q=ATEException+lacerte

 


ex-AllStar
Level 2

Than you guys for your help, I finally called Lacerte and they pointed me to the direction / form that was causing me such a head ache. I believe it has been resolved.  

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