Is it an amended return?
And you are disclosing what appears to be your client's name on a public forum.
"the game of life is hard to play"
If a post answers your question, click on *Accept as solution* for future searches
Use Ctrl + L to start an e-mail to Lacerte support. You can even attach a copy of the return for them to analyze. Like a phone call, but no hold music. You might need to wait a day or two for response.