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They should be able to use the same email in Lacerte.The issue might be when they get the emails, each one is tied to TP or SP, and the knowledge base authentic...
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If issue is caused by IT-201/203 Line 16 having an ELA adjustment with CARES Act provisions applied, the return is rejected due to a program defect (ATC-278562)...
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Make sure Form 4562 isn't set to "FORCE" in Depr input screen
