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Hello-We had something similar happen with our users and had to reset the client list grid. The program opened but no clients would load in the All clients view...
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I called Lacerte recently with similar issues. This has happened to multiple people on our staff; where we received the follow up email with survey without actu...
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Clients can't get to the Authentication options because eSignature is failing at the Intuit hosted page where they enter their basic information. See screen sho...
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Again, obviously. But this doesn't help the issue at hand or explain why the the E-signature feature is failing. Client's can't even get to the KBA questions be...
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Full-time foreign residents yes they typically can't pass, but we have temporary, part-timers and vacationers pass all the time.
