IRS creates new Chief Taxpayer Experience Officer position

[sjrcpa]

https://www.irs.gov/newsroom/irs-creates-new-chief-taxpayer-experience-officer-position-ken-corbin-t... 

They are taking cues from the private sector.

Anyone believe this will change anything? I don't.

[TaxGuyBill]

Most likely it will have SOME effect.  Whether or not it is enough of an effect to actually notice improvements, probably not.

[qbteachmt]

"With Ken serving in this role, TAS will have a dedicated resource on the IRS operations side whose job is to address taxpayer problems."

It means the ombudsman has a boss, now = another layer.

[IRonMaN]

I wonder who the Chief Bad Experience Officer is for Intuit these teams.  Or does Intuit have a team for that?

[BobKamman]

@sjrcpa "They are taking cues from the private sector."

I hear the guy they hired has years of experience in private practice, as a proctologist.