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Accelerating Digital Communications to Solve Pandemic Challenges and Improve the Taxpayer Experience

sjrcpa
Level 15

From today's e-News for Tax Professionals 2021-8

https://www.irs.gov/about-irs/accelerating-digital-communications-to-solve-pandemic-challenges-and-i...

Has anyone ever heard of their "secure messaging", let alone used it?


ex-AllStar
4 Replies 4
qbteachmt
Level 15

I didn't realize they have it as Chat. I've recently read about the various contact methods provided for professionals.

https://www.irs.gov/individuals/faqs-about-e-services-and-secure-access

 

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"Level Up" is a gaming function, not a real life function.
sjrcpa
Level 15

I have eservices but all I can do there is request transcripts, after my POA is on file.

eservices might also be the place where you can submit POA's electronically. I forget. I did a couple when it first launched a few months ago but not since.


ex-AllStar
IRonMaN
Level 15

"This enabled taxpayers to navigate to their Message Center within their Online Account and view various official IRS notices"

My average client doesn't seem to have the capability to read a simple notice now so telling them to go online should be even more fun 🙄

ACME Taxes, Tatoos, Tires and Turtles (I've expanded my line of products to better serve you)
qbteachmt
Level 15

I have to admit I did not bother to read anything the IRS mentions regarding their Mobile App. The last place I want to deal with IRS forms, references, communication, is a phone or tablet screen and not having a decent keyboard, and no mouse to throw against the wall when I get angry.

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"Level Up" is a gaming function, not a real life function.