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transferred from 2019 to 2020 organizer, won't show up in homebase list

suep
Level 1

I have transferred the 2019 1040 client list to the 2020 organizer list, but it doesn't show up, data files are there, but not on the list.

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2 Replies 2
Orlando
Intuit Alumni

Hi,

I'm sorry you ran into a problem. I must not be understanding your issue correctly.. If I go into ProSeries TY20 and import as follows

2020-11-30_15-27-04.png

 

I see the files listed here in the organizer view

2020-11-30_15-28-54.png

Could you clarify exactly what steps you took, and what you were expecting to see - ideally with screenshots. I appreciate the detail.. it helps in trying to track down and resolve issues.

 

thanks,

Orlando

 

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suep
Level 1

It was a network issue, I downloaded from a workstation but needed to download from the admin computer

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