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Stimulus Info on IRS site

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Level 3

I have a client that went to the IRS website to enter direct deposit info for the stimulus because this couple always owes and the account info was not on file.   This was before they had filed her 2019 return.  Now that I have filed the return, it rejected and says social has already been used.  I'm familiar with the fraud aspect, but could it be that the stimulus site is causing rejects?  Any thoughts on this?  I understand that mailing is the only option now.  Thanks.

 

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Level 15

Sounds like they inadvertently (or stupidly since the site mentions this) filed a zero return at the IRS website. Now they need to file the 1040, on paper, as a superseding return.


ex-AllStar

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Level 15

Sounds like they inadvertently (or stupidly since the site mentions this) filed a zero return at the IRS website. Now they need to file the 1040, on paper, as a superseding return.


ex-AllStar

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Level 15

Maybe if they had been in as big of a rush to file their return as they were to get their freebie payment things would have worked a little smoother.

ex-AllStar, ex-Lutefisk taste taster, ex-ACME product tester
and ex marks the spot where those rocks and anvils hit me.
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Level 12

@Marsha2020 wrote:

I have a client that went to the IRS website to enter direct deposit info for the stimulus because this couple always owes and the account info was not on file.   This was before they had filed her 2019 return.  Now that I have filed the return, it rejected and says social has already been used.  I'm familiar with the fraud aspect, but could it be that the stimulus site is causing rejects?  Any thoughts on this?  I understand that mailing is the only option now.  Thanks.

 


If the client incorrectly entered their information as a non-filer, yes, that is the problem.

If the client correctly entered their information under "get my payment", no, that is probably not the problem.

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Level 2

Does anyone know if the taxes need to be mailed to a different address than the usual if the client has already entered their bank information as a non-filer and caused a rejection of the e-filed 2019 taxes.

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