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Why is Oregon return sitting at Intuit?

cinmon428
Level 7

Federal return was accepted almost 2 days ago, but Oregon return is still sitting at Intuit. Meanwhile, more recent Oregon returns have been "sent to state." Does anyone have experience with this? Customer service leaves me waiting and has no answers. 

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Accepted Solutions
IRonMaN
Level 15

Sometimes states can be a little slow processing returns - some more than others.  And sometimes, they get swamped and push part of the pile that swamped them to the side to process current returns and slowly process the swamp pile as they get caught up.


Slava Ukraini!

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9 Comments 9
IRonMaN
Level 15

Sometimes states can be a little slow processing returns - some more than others.  And sometimes, they get swamped and push part of the pile that swamped them to the side to process current returns and slowly process the swamp pile as they get caught up.


Slava Ukraini!
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cinmon428
Level 7
Would that explain the fact that the return is still sitting at Intuit? The state gets swamped and tells Intuit not to send anything more until they give the signal?
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IRonMaN
Level 15
Have you tried highlighting the return in the Efile homebase and then click on update acknowledgements?

Slava Ukraini!
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cinmon428
Level 7
Yes, many times. Can you answer the question I just asked?
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IRonMaN
Level 15
I can’t answer that one - Intuit sometimes works in mysterious ways.

Slava Ukraini!
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cinmon428
Level 7
I commend you for your honesty. It's rare these days.
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IRonMaN
Level 15
What I lack in intelligence I try to make up for with honesty :smile::smile:

Slava Ukraini!
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Ernie
Level 9
@cinmon428 most of us here are just tax preparers just like you and don't work for INTUIT.
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cinmon428
Level 7
That's true, but I get more here than I get from customer service. They have no clue about the question I asked. It was finally resolved; the problem was a software issue. The 4 or 5 people I spoke with at customer service weren't remotely close to the problem. And, by the way, didn't know how to find out about it.
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