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    How to open old tax program

    T_a_ni24
    Level 1
    ‎03-26-2024 09:04 PM

    I am unable to open my 2019 Pro Serries Tax program. I get error message "Unable to validate credentials". I need to fix this ASAP. Please help me someone.

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    2 Comments 2
    Just-Lisa-Now-
    Level 15
    Level 15
    ‎03-26-2024 09:33 PM

    Go to your Windows Start button Programs/.Apps menu, find Proseries 2019 and run the Connected Customer option beneath it.


    ♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪
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    Intuit_Ramky
    Employee
    Employee
    4 weeks ago

    @T_a_ni24  Please update the ProSeries 2019 tax software and try to login. 

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