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Esignature email to client screen-cannot click NEXT

NTHartley
Level 3

Has anyone created a new template email for their clients using Esignature, and the NEXT button is light grey and cannot be selected to proceed forward?

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Accepted Solutions
timmurray
Level 3

Yes!  Just today.  I re-entered the email address and all was good.  It seams to be corrupting the email address.

Tim

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3 Comments 3
timmurray
Level 3

Yes!  Just today.  I re-entered the email address and all was good.  It seams to be corrupting the email address.

Tim

NTHartley
Level 3

Thank you, Tim! That is also what we discovered.

timmurray
Level 3

Just happened again.  I've filed about 20 returns with no issues.

Typing the email in again fixed it.

Odd.

Tim