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EFile 2019

Maritza Sanchez
Level 1

Tax Year 2020 is my first year using ProSeries & I have a client who needs to file 2019. I have downloaded the software and entered the clients tax information, but when I try to e-file I receive an authorization message to process credit card payment. Does this seem about right?? 

Just want to double check, before making a payment. Thank y'all in advance!

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Accepted Solutions
Just-Lisa-Now-
Level 15
Level 15
Did you pay for a current year license in Basic and are using 2019 Professional by mistake?

♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪

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2 Comments 2
Just-Lisa-Now-
Level 15
Level 15
Did you pay for a current year license in Basic and are using 2019 Professional by mistake?

♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪
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Maritza Sanchez
Level 1

Thank you! That's exactly what I did wrong...downloaded the wrong program.