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Proseries 2020 will not open. ProSeries database version mismatch was found. Please run ProSeries Update to fix issue.

bctsvc
Level 1

Proseries 2020 will not open, I was on the phone with customer service for 2 hours with no luck. We tried to uninstall 2020 and recevied this error message "Unistaller cannot be accessed at this time. Another Proseries user is making changes. Still received same message even after all computers were logged off. Not sure what else to do. This error is only occuring on one "workstation" computer.

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2 Replies 2
IRonMaN
Level 15

@IntuitBettyJo 

Since you mentioned that you were going to be monitoring posts here, can you help bctsvc?

ACME Taxes, Tatoos, Tires and Tomatoes (I had to get rid of the turtles - they kept running away)
IntuitCharlene
Community Manager
Community Manager

Please see https://proconnect.intuit.com/community/proseries-tax-discussions/discussion/proseries-2020-will-not... another user was having the same issue and the workaround suggested by Hieu resolved the missmatch error. 

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