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Proseries 2020 will not open. Message of ProSeries database version mismatch was found. Please run ProSeries Update to fix issue.

Level 1

Tried to run updates but didn't work.

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3 Replies 3
Level 3

You tried restarting the computer?

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Level 1

Yes.  Did not work

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Employee
Employee

Did you update to the latest of ProSeries? If you already did, please send us the file "c:\prowin20\homebase\hb.db" to ProSeries_Engineering@intuit.com.

For the work around, after sending us the file (c:\prowin20\homebase\hb.db) please remove it from your system, and restart ProSeries.