Welcome back! Ask questions, get answers, and join our large community of tax professionals.
cancel
Showing results for 
Search instead for 
Did you mean: 

MY INITIAL DOWNLOAD HAS BEEN ON THE WELCOME PAGE FOR OVER 30 MINUTES WHAT CAN I DO?

jtosborne60
Level 1

I AM USING PROSERIES PROFESSIONAL

Labels (1)
0 Cheers
1 Solution

Accepted Solutions
IRonMaN
Level 15

"Ctrl alt delete" sounds like a pretty good option to shut it down and try again.

ACME Taxes, Tatoos, Tires and Tomatoes (I had to get rid of the turtles - they kept running away)

View solution in original post

0 Cheers
4 Replies 4
taxiowa
Level 8
Level 8
Did you try right clicking on display screen and re-sizing to 100% if your resolution is currently set higher than that.
0 Cheers
Just-Lisa-Now-
Level 15
Level 15
Yep, I'm guessing the display issue...the Continue button is too low on the screen to see, so it doesn't get clicked and the program sits there doing nothing!  Reset your display to Default and see if you have better luck.

♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪
0 Cheers
IRonMaN
Level 15

"Ctrl alt delete" sounds like a pretty good option to shut it down and try again.

ACME Taxes, Tatoos, Tires and Tomatoes (I had to get rid of the turtles - they kept running away)

View solution in original post

0 Cheers
George4Tacks
Level 15

Maybe sign in is off screen. TRY https://www.technipages.com/bring-off-screen-window-back-onto-screen

Maybe Screen Resolution. TRY https://www.laptopmag.com/articles/change-screen-resolution-in-windows-10

PLEASE REPORT BACK IF EITHER OF THESE WORKS. 



ex-AllStar
0 Cheers