You have chosen to have the following installment(s) of your client's estimated taxes for tax year 2021 paid by electronic funds withdrawal:
Installment 1 of 0.00 due 05/17/2021
Installment 2 of $$ (installment 1 and 2 amounts added together) due 06/15/2021
Installment 3 ...
Installment 1 due date is 04/15/2021 and the amount in the return is NOT zero.
Can @ProSeries confirm the review information the program is giving is indeed wrong? It appears to be doing the same as for tax year 2019, which does not apply to tax year 2020.
So, is it for sure that the Diagnostics are wrong, and that Q1 and Q2 will go through as they should? Has this been confirmed by ProSeries?
When I called last week about it, the agent was not able to confirm for me that the payments would go through as scheduled.
ProSeries just issued an alert that Q1 estimates were not withdrawn as scheduled in the program. How does this even happen? Program users alerted ProSeries of a potential problem. Why was this ignored?
ProSeries alert says WE have to fix the problem.
And this on the same day you send out 2021 renewal notices.
They definitely need better communications with their PAYING customers. ProSeries should be actively monitoring this forum and providing feedback. Especially with software/technical issues. Saying the only option is to call, and oh, after holding for 90 minutes we will hang up on you, is not acceptable.