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Is anyone else having major time wasting issues with the programs? Slow to open, slow to print, hangs for a few minutes out of nowhere, closes. Very unhappy this year.

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Level 3
 
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Level 15

It's not *just* ProSeries, altho you guys have had it a LOT worse than us Lacertians.  The Lacerte program is incredibly slow over the network & virtually unusable if more than one person is in the software.  Yet, I paid big bucks for the network version....hmmmmm. 

If I use it "stand alone" it is still very slow.  I'm used to keypunching using batch/heads-down entry and the program can't keep up with my keystrokes.

I had an offer for a "tier 2 tech" to log in & check on things - but I'm too terrified of what might go wrong to allow THAT right now.

Former Chump... umm.... AllStar.
If a post answers your question, click on *Accept as solution* for future searches

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Level 15

It's not *just* ProSeries, altho you guys have had it a LOT worse than us Lacertians.  The Lacerte program is incredibly slow over the network & virtually unusable if more than one person is in the software.  Yet, I paid big bucks for the network version....hmmmmm. 

If I use it "stand alone" it is still very slow.  I'm used to keypunching using batch/heads-down entry and the program can't keep up with my keystrokes.

I had an offer for a "tier 2 tech" to log in & check on things - but I'm too terrified of what might go wrong to allow THAT right now.

Former Chump... umm.... AllStar.
If a post answers your question, click on *Accept as solution* for future searches

View solution in original post

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Level 11
Level 11
I hear you there. I have a friend who uses UltraTax and they also are very buggy from what he says. Could it be industry wide? Maybe. I would imagine software companies are behind a massive 8-ball this year. I just hope they address their issues at end of the season and stop focusing on things we dont need or these extra functions. Its great for them but doesnt do us any good.
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I agree and thanks for the feedback!
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We run into people with these problems all the time but regardless of the tax software there are ways to improve speed. as you mentioned with ultratax its speed  can often be improved by 50 percent. Other tax programs like lacerte have ways to increase speed also. check out https://www.techpointtechnologycloud.com/ and we can demo your software and your data on a system that shows haw fast it can run.

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Level 15

I hate to admit it, but I really haven't had any significant issues.  Printing time has been an issue for a few years, so it isn't anything new.  While a return prints, I use that time to take a quick gander here to see if there are any new disasters hitting with an update and maybe answer a question or two.

ex-AllStar, ex-Lutefisk taste taster, ex-ACME product tester
and ex marks the spot where those rocks and anvils hit me.
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Level 15
Level 15

Ive had the "program closes when printing issue" off and on for months now.  Once it happens once, it continues to happen until I reboot my computer, then Im back in business until it happens again.

After a ProSeries update I cant print at all (it doesn't crash though) until I reboot my computer, then its fine again.

My home system, that hasn't had any issues, has suddenly become very slow to Print Preview, I don't have a printer at home right now, so Im not sure if it would crash upon printing or not.


♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪
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Level 8
My standalone is slower than ever before.  reboot helps a bit.  my assumption is PS is a resource hog, bigger every year.
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Level 11
Level 11
I've been fairly lucky myself. Its hard to grasp how one is affected but your neighbor is not. I've been printing directly to PDF and then printing from my PDF reader. I'd never go back to printing from within PS. For me it is MUCH faster. And other than the Illinois snafu.......I've been fairly bug free. PS has had their issues these last two years....I think they are focusing too much on crap I could care less about (CPA help, TT, new forum etc..). You'd make your clients much happier with a stable product than all these extras.
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Level 3
I agree. Many issue's this year that are not being addressed about the program. If they are I don't feel we are being advised timely on fixes. I am very disappointed this year even more so than prior years.
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I think Intuit is trying to make improvements in PS, but it seems to be a cobbled-up mess at times.  Yes, if it were easy everyone would do it themselves. 

My biggest issue with them is that when they break something that was working they are not good at communicating with the users.  Do they know it's broken?  Are they working on a fix?  Oh, that's been fixed now?  Just give the users a heads-up. 

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Level 10
Level 10
Hope I don't jinx myself, but the only issue I've had was a few more form errors than in past, which were fixed. I use PSPro run windows 10 pro on old computers Dell OptiPlex 780 series
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Level 7
I'm still running with Windows 7 on an Optiplex 755 and dreading the upgrade next year to a 64bit. I have the same issues every year with Ohio School Districts but that's about it.
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Level 1

It is ridiculous.  The only upside is I have plenty of time to go get a cup of coffee while I wait for it to open.  But who has continual time to wait for everything.  So much time wasted that I don't have!

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