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Installation Error Code

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Level 1

How do you resolve error code "vcredist_x86.exe returned error code 1618"?

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3 Replies 3
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Level 11
Level 11

That error is something about another process is installing. Try shutting down (not restart) then boot up and try again. If that doesn't work you will probably have to call support. 

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Level 15
Level 15

Its a Windows system file that relates to Visual C++ 

https://proconnect.intuit.com/community/proseries-tax-discussions/discussion/can-someone-help-me-wit...


♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪
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Employee
Employee

I'm sorry you ran into this issue. ProSeries is attempting to update a Microsoft Library it depends on (Visual C++ runtime). Allegedly that 1618 indicates another installation is in progress (other than ProSeries... we use a different installation technology that shouldn't interfere with Microsoft).

Could you restart your machine, download and run the Visual C++ Installer directly? 

https://ftpfp.proseries.com/pub/proseries/prerequisite/vc_redist.x86.14.24.28127.4.exe

 

If that works, then try the ProSeries installer.

If that doesn't work, reply here and we'll try something else.

Again, sorry you've run into this problem.