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I have paid for unlimited federal and state individual returns. The program refuses to add another state. What are my options?

iliniwk
Level 1

The program will not add another state.

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Just-Lisa-Now-
Level 15
Level 15

You go up to the top menu bar and choose Update > Select and Download New Products, choose the states you want...do they download and install? Or is that where the issue begins?


♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪

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3 Comments 3
Just-Lisa-Now-
Level 15
Level 15

You go up to the top menu bar and choose Update > Select and Download New Products, choose the states you want...do they download and install? Or is that where the issue begins?


♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪
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0616ia53
Level 1

I an licensed for 4 states. I unchecked the states 2 of the states and added 2 as replacement. Then I updated and installed with the 4 states.

 

When I try to print the new state that I added, it is still says the state I am printing is not included in the 4 states and is asking me to pay.

What do I do?

 

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Fletcher
Level 3

how much was it per state to add?

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