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- HOSTED PROSERIES-DATA NOT SAVING WHEN FILE CLOSES UNEXPECTEDLY-RECOVERY FILE CANNOT BE FOUND
HOSTED PROSERIES-DATA NOT SAVING WHEN FILE CLOSES UNEXPECTEDLY-RECOVERY FILE CANNOT BE FOUND
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ERIC J
Level 3
12-15-2022
11:31 PM
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My tax return data is not saving at times if I leave the file open, step away, and then the Rightnetworks desktop times out on me and closes on its own. If I havent manually saved the file, I lose all that input, even though my Auto Save set up is set to every minute. When I go back into Proseries, I get a messaage about an Auto Recovery File but the link doesnt work and it's a dead end. IT IS INFURIATING and is causing me a tremendous amount of risk.
Anyone else out there with this issue? Please share.
I've called Support no less than 10 times on this. No answers. I've been told a few times to expect a call within 48 hours from a higher up. They never have called. I will keep calling. This is unacceptable.
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Dusty2
Level 7
12-16-2022
08:22 AM
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I have never been a fan of hosting. It makes sense for INTUIT but, in my opinion, it makes no sense for the users. This is just another reason that I would not like.
I think this question is really a Right Networks question.
Dusty
