I'm filing a zero Form 990-PF return. On page 6, Part VIII, line 2 - Compensation of five highest paid employees, I entered None as directed and None autofills at the bottom for the total. The address, name, title, compensation, etc. continue to show as errors when you don't enter any of that information. If you don't enter None on the Name line it also shows as an error. Both entering data and not entering data results in error code. Any help would be appreciated!
Since it appears that you should not be getting these error messages you may want to consider "disabling error conversion check" before e-filing. I have never done this myself but I have heard that it does work sometimes when the error should not be showing.
I was on the phone with support for almost an hour yesterday. They were trying to fix it while I was on hold. I finally said I didn't need to finish the return yesterday and would update my software today (Friday). I was told they would have it fixed yesterday and the fix would be in a download last night. Unfortunately, I updated the software today and the error code is still there. I'll wait until Monday and if not fixed will call them back.
I haven't had time to call ProSeries again. Curt at Chapin gave me the following directions to override the error code when efiling:
"To override, go to
check the box next to "Transmit Returns/Extensions When Warnings Exist"
I haven't tried it yet.
990pf page 6 part VIII line 2 still has a technical glitch. After spending over an hour waiting to speak to
Intuit rep. was told that Proseries has a technical error which they are aware of for several weeks! She could offer no date when it would be fixed. Can't e-file return with this error! Intuit's service is the pits!!!!!!
They have no regard for their customers' time.
I was finally able to e-file the return. Try this: in the efile center, click on Electronic Filing, then Convert/Transmit Returns/Extensions. In this box you need to uncheck "Enable conversion error checking". I was then able to efile the return.