I have just upgraded from ProSeries Basic to Professional. Now I am trying to efile a return for 2019, it says my fast path license is expired. Even though I am now using Professional. I did go to tools....License information and it then wants me to go to my account with Intuit and renew Basic 2020. BUT I purchased 2020 Professional! I have been sitting on hold for about 35 minutes already. I just need to efile the return. What am I doing wrong?
You did what I would have done. My only other step would have tried rebooting and then gone back to "tools" > "license product". Good luck on the phone --------- that is pretty much a fate worse than death.
I've heard other comments about the licensing getting screwed up when you upgrade. So I don't think you are doing anything wrong (well, besides using an Intuit product of course 😂 ).
Is suspect the only solution is to have customer support fix whatever they broke.