Welcome back! Ask questions, get answers, and join our large community of tax professionals.
cancel
Showing results for 
Search instead for 
Did you mean: 

fast path expired

Greta R
Level 1

I have just upgraded from ProSeries Basic to Professional.  Now I am trying to efile a return for 2019, it says my fast path license is expired.  Even though I am now using Professional.  I did go to tools....License information and it then wants me to go to my account with Intuit and renew Basic 2020.  BUT I purchased 2020 Professional!  I have been sitting on hold for about 35 minutes already.  I just need to efile the return.  What am I doing wrong?

Labels (1)
0 Cheers
3 Replies 3
IRonMaN
Level 15

You did what I would have done.  My only other step would have tried rebooting and then gone back to "tools" > "license product".  Good luck on the phone --------- that is pretty much a fate worse than death.

I'm keeping this job. But I am selling surplus anvils on the side. If you are interested please call 867-5309
TaxGuyBill
Level 14

I've heard other comments about the licensing getting screwed up when you upgrade.  So I don't think you are doing anything wrong (well, besides using an Intuit product of course 😂 ).

Is suspect the only solution is to have customer support fix whatever they broke.

Just-Lisa-Now-
Level 15
Level 15

Seen lots of people that upgraded are having the same issue.  What a mess.


♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪
0 Cheers