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Error Efiling 2020 Tax returns

Level 2

I have been trying to efile returns and I keep getting the following message:

 
 
 

Not transmitted, the selected return(s) was not successfully converted for Electronic Filing. Open the the returns(s), correct any errors in Final Review, save the return(s), and re-convert for Electronic Filing.

There are no errors.  I'm getting this on every return I file and I updated the software today.  Can anyone help me to find out what is wrong please?

 

Labels (1)
7 Replies 7
Level 2

Sorry, it's Proseries Professional, not Basic

0 Cheers
Level 10

Have you checked the box to verify your PTIN ?    It's new this year.

Tools > Options > Firm/Preparer Info

Level 2

Where is that at?  Didn't know about that.

0 Cheers
Level 2

I see it!  thank you so much, totally appreciate the help!!

Level 10

Happy to help.  

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Level 10

Tools > Options > Firm/Preparer Info            look for the pink box

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Level 1

Wow!! Thank you for the answer to this issue. I just spent an hour trying to figure this out.