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I have been trying to efile returns and I keep getting the following message:
Not transmitted, the selected return(s) was not successfully converted for Electronic Filing. Open the the returns(s), correct any errors in Final Review, save the return(s), and re-convert for Electronic Filing.
There are no errors. I'm getting this on every return I file and I updated the software today. Can anyone help me to find out what is wrong please?
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Sorry, it's Proseries Professional, not Basic
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Have you checked the box to verify your PTIN ? It's new this year.
Tools > Options > Firm/Preparer Info
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Where is that at? Didn't know about that.
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I see it! thank you so much, totally appreciate the help!!
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Tools > Options > Firm/Preparer Info look for the pink box
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Happy to help.
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Wow!! Thank you for the answer to this issue. I just spent an hour trying to figure this out.