vzeladita
Level 1
02-14-2021
02:38 PM
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Proseries shows that I used all my allowed #of efile returns and does no allow me to efile anymore. I haven't efile any returns yet though. How do I fix this issue?
6 Comments 6
Level 15
02-14-2021
03:15 PM
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Did you print any returns? Printing counts as well.
♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪
♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪
vzeladita
Level 1
02-14-2021
03:37 PM
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No, I did not print any returns.
IRonMaN
Level 15
02-14-2021
03:41 PM
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Did you try licensing your program like I suggested?
Ukraine - hang in there
vzeladita
Level 1
02-14-2021
03:44 PM
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Yes, IronMaN. I tried that. Still shows me that I used all my allowed #of efiles, but I used none yet. I also tried calling Technical support, they are closed today.
IRonMaN
Level 15
02-14-2021
03:48 PM
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The licensing suggestion was a long shot. In most years that would take care of the issue, but not this year. Sorry, but you are going to have to try getting through to support tomorrow and I'm sure that is going to be a challenge on a Monday.
Ukraine - hang in there