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Efile

Level 1

Proseries shows that I used all my allowed #of efile returns and does no allow me to efile anymore. I haven't efile any returns yet though. How do I fix this issue?

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6 Replies 6
Level 15

Try going to "tools" > "license product".  If that doesn't work, you are going to have to call Intuit.

This week's special - free roadrunner dinner with every return (legal disclaimer - you catch it and we'll cook it)
Level 15
Level 15
Did you print any returns? Printing counts as well.

♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪
Level 1

No, I did not print any returns.

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Level 15

Did you try licensing your program like I suggested?

This week's special - free roadrunner dinner with every return (legal disclaimer - you catch it and we'll cook it)
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Level 1

Yes, IronMaN. I tried that. Still shows me that I used all my allowed #of efiles, but I used none yet. I also tried calling Technical support, they are closed today.

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Level 15

The licensing suggestion was a long shot.  In most years that would take care of the issue, but not this year.  Sorry, but you are going to have to try getting through to support tomorrow and I'm sure that is going to be a challenge on a Monday.

This week's special - free roadrunner dinner with every return (legal disclaimer - you catch it and we'll cook it)