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Can't print from ProSeries!

max
Level 2

When trying to print I'm getting an error indicating: 

"java.IllegalStateException: Expected Fonts Directory to contain 'OCR-A___.pfb' file; but does not. Check that fonts directory specified correctly."

I don't know where to check the fonts directory, or what that file is or where should it be. 
Any ideas? Thanks! 

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1 Solution

Accepted Solutions
max
Level 2

It had nothing to do with the printer drivers. 

And after an hour and half with support on the phone I ended reinstalling ProSeries in the affected workstation. 

While that solved it, it took way too long. There should be an easier way. 

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3 Comments 3
Just-Lisa-Now-
Level 15
Level 15

Ive seen this error in here before, but they've reorganized the boards and the older posts are all gone now.

I would start with updating your printer drivers.

@IntuitAustin  I found an old link for this in google, but the post has been removed....can you dig up anything about this error with ProSeries?

javafonterror.png


♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪
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max
Level 2

It had nothing to do with the printer drivers. 

And after an hour and half with support on the phone I ended reinstalling ProSeries in the affected workstation. 

While that solved it, it took way too long. There should be an easier way. 

terwen
Level 1
 

did you loose the taxes that were e-filed

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