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Successfully submitted previous year return unfiled now

Level 1

I need to send a client their 2018 tax return that was successfully received by the irs in Oct 2019. Yet when I pull that record up on proconnect, it shows as unsubmitted and has diagnostics for e-filing with all of the covid-19 requirements.


Do I now have to have the client submit to the irs directly to get that return? Why would it have changed back to unsubmitted?

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1 Reply 1
Level 15

The status shouldn't have changed.  Sometimes, people create multiple copies of a return for various reasons.  If you're certain that's the copy submitted, you should contact Support so that they can look into it for you.

Still an AllStar