FLTAXXFL
Level 1
05-26-2020
07:47 AM
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I need to send a client their 2018 tax return that was successfully received by the irs in Oct 2019. Yet when I pull that record up on proconnect, it shows as unsubmitted and has diagnostics for e-filing with all of the covid-19 requirements.
Do I now have to have the client submit to the irs directly to get that return? Why would it have changed back to unsubmitted?
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itonewbie
Level 15
05-26-2020
08:06 AM
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The status shouldn't have changed. Sometimes, people create multiple copies of a return for various reasons. If you're certain that's the copy submitted, you should contact Support so that they can look into it for you.
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Still an AllStar
Still an AllStar
