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- Proconnect REJECT for ACA EXPLANATION - how do I clear the critical diagnostic?
Proconnect REJECT for ACA EXPLANATION - how do I clear the critical diagnostic?
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Sandy_Richardso
Level 2
3 weeks ago
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I have attached the ACA Explanation and checked the box that says the client did not purchase marketplace insurance.
ProConnect Support did a screen share with me and confirmed I did everything right. They told me to go ahead and re-efile and we hung up.
Now, I cannot clear the Critical Diagnostic to be able to e-file and PC Support is closed. How do I clear this to be able to e-file?
