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Proconnect "preview return" function not working

Anthony1s
Level 2

Trying to work on clients returns... initially the site loads very slow and I can't preview returns. I tried refreshing multiple times and get the message "There was a problem fetching the form for your return". This is happening for prior year and current year returns. Any thoughts as to how I can resolve this issue would be appreciated. Thank you.

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2 Comments 2
SCOTT M
Level 1

Getting the same error, were you able to resolve?

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Anthony1s
Level 2

Log out, clear your cache and that should work. If not, try loading in incognito (if you're using chrome).

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