Anthony1s
Level 2
03-02-2021
03:01 PM
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Trying to work on clients returns... initially the site loads very slow and I can't preview returns. I tried refreshing multiple times and get the message "There was a problem fetching the form for your return". This is happening for prior year and current year returns. Any thoughts as to how I can resolve this issue would be appreciated. Thank you.
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SCOTT M
Level 1
03-09-2021
05:58 PM
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Getting the same error, were you able to resolve?
Anthony1s
Level 2
03-09-2021
06:15 PM
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Log out, clear your cache and that should work. If not, try loading in incognito (if you're using chrome).
