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Invitation from Firm owner
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ems215
Level 1
02-16-2021
11:43 PM
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Hello,
I was invited to help out another tax payer and he sent me an invitation to his firm in Proconnect.
He had me create a test return to test the system and asked me to print it out. It says I have no credits and I am not able to purchase. He relayed that he purchased some but I still cannot see them.
I also do not see any of the stats from prior years, such as how many returns were e-filed. He also cannot seem to see the test return I created on Proconnect.
Please advise.
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1 Comment 1
itonewbie
Level 15
02-17-2021
03:52 AM
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Taxpayers do not use ProConnect Tax, tax professionals do.
If whoever you are helping is a ProConnect Tax user and have sent you an invite under his account, you should will see all the returns he has permitted you to see. If not, he may have limited your access and/or role.
You can refer to this article and work with the firm's owner to sort that out:
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