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update software 2018

leesheftel
Level 1

when I try to open 2018 Lacerte it says I need to update the software and the browser does not support it.  so how do I update the software if I can't get into the program?

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3 Comments 3
abctax55
Level 15

Go to Windows 'Start' key & run WebSetUp.  Force install if necessary, and no, you won't lose your data.

Or use the Lacerte Tax Hub, if you've downloaded it. 

"*******Tax software is no substitute for a professional tax preparer*******
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abctax55
Level 15

Here's one of the previous threads on the issue; see Q10 & the answer for links on the "how to", including downloading from 'myaccount'.

https://proconnect.intuit.com/community/lacerte-tax-news-updates/discussion/microsoft-ie11-deprecati...

"*******Tax software is no substitute for a professional tax preparer*******
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User FIDO 61
Level 8

Lacerte login error 7/22 - Intuit Accountants Community

Try the above fix mentioned in the link ↑ when attempting to log-in to 2018

Lacerte Login error: "You’ll need to update your software to access your Intuit Account here"

♫ So if you ask me and I don't tell you
Bet your sweet bottom dollar I lied ♪
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