Welcome back! Ask questions, get answers, and join our large community of tax professionals.
cancel
Showing results for 
Search instead for 
Did you mean: 

Trying to print client organizer and error while using calculation data comes up and will not let me print. What do I need to do to fix this?

Highlighted
Level 1
last updated ‎December 06, 2019 6:43 PM
 
Labels (1)
0 Cheers
1 Solution

Accepted Solutions
Highlighted
Employee
Employee
last updated ‎December 06, 2019 6:43 PM

If this is occurring printing the organizer, usually we will see a similar issue viewing forms. Based on it being "Error while using" as opposed to "Error while getting" that would indicate a locked file.

Unlocking the file, perhaps on a copy (to retain the original) will get things working. Though - the reason the locked file is producing an error may be addressable by support. Might be good to call in to see what we can do about the locked data, especially if this is occurring for more than one of your locked clients.

View solution in original post

0 Cheers
6 Replies 6
Highlighted
last updated ‎December 06, 2019 6:43 PM
What is the error?
0 Cheers
Highlighted
Level 1
last updated ‎December 06, 2019 6:43 PM
error while using calculation data
0 Cheers
Highlighted
Employee
Employee
last updated ‎December 06, 2019 6:43 PM

If this is occurring printing the organizer, usually we will see a similar issue viewing forms. Based on it being "Error while using" as opposed to "Error while getting" that would indicate a locked file.

Unlocking the file, perhaps on a copy (to retain the original) will get things working. Though - the reason the locked file is producing an error may be addressable by support. Might be good to call in to see what we can do about the locked data, especially if this is occurring for more than one of your locked clients.

View solution in original post

0 Cheers
Highlighted
Level 1
last updated ‎December 06, 2019 6:43 PM
I was getting this error too, and I called as I have as many as 50 not working.   No luck in calling they made excuses and said they hope to have it fixed for next year if you can believe it.  And their help tip only works if you do not have a separate password for the return itself and it will then not allow you to get it to go.  Plus the tip to fax Lacerte to get them unlocked has no fax number!  Great start to tax season.
0 Cheers
Highlighted
Level 15
last updated ‎December 06, 2019 6:43 PM
I have it on good authority that " Our developers are working to pin down the source of what causes this so we can prevent it from happening next year."
In other words ....

ex-AllStar
0 Cheers
Highlighted
Level 15
last updated ‎December 06, 2019 6:43 PM

For me, unlocking the returns did the trick. 

Intuit apparently has lots of fixes for this years cockup! https://accountants-community.intuit.com/articles/1608229&src=lsccom


ex-AllStar
0 Cheers