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To send a return to DMS I have to turn off DMS why?

Benny P
Level 1

If I turn off DMS the client copy that I send to DMS will go there. If I leave DMS on it will get an error message every time why?

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1 Comment 1
George4Tacks
Level 15

There is a new update. Use 2019 Lacerte WebSetup to do the update and maybe that will fix the issue. If not try the pdf repair tool. https://proconnect.intuit.com/community/help-articles/help/pdf-and-component-repair-tools-for-lacert... 

When you click the link, it will download the tool to your computer.

 


Here's wishing you many Happy Returns