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Program is stuck on bottom tool bar and won't display on screen

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Level 1

I can login to 2019 program but it immediately stays down at bottom tool bar and won't pop up on main screen. 

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2 Replies 2
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Level 1

Actually my staff solved it by finding the w19tax.ini file which was corrupt. So we rename it to w19tax.old and then restart Lacerte Program and it will automatically create a new ini file.

 

thanks for your efforts.