Welcome back! Ask questions, get answers, and join our large community of tax professionals.
- Topics
- Training
- Community
- Product Help
- Industry Discussions
- User Groups
- Discover
- Resources
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for
- Intuit Accountants Community
- :
- Lacerte Tax
- :
- Lacerte Tax Discussions
- :
- Lacerte Tax Import
Lacerte Tax Import
Options
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
Amelie
Level 1
07-22-2022
10:26 AM
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report Inappropriate Content
I made three phone calls to Lacerte tech support so far trying to solve my issues with the tax import feature. A total of 25 W2Gs were scanned into a clear PDF file and Lacerte missed Box 1 "Gross Winning" box, Box 4 "Federal Tax Withheld" and picked up the "zip and foreign postal code" line on each single form.
Apparently these issues are beyond the tech persons. My three prior service requests, #1585247477, #1585199487, #1585154883 were all closed without being solved. After 10 years' development on this feature, it's still not picking up basic and critical data from an obviously clear image of forms. I am very disappointed. Worst of all, tech person over the phone asked me to raise service requests and agents who are responsible for solving service requests asked me to make phone calls. I don't understand why the issues cannot be escalated to developers to solve. Easy enough. Does anyone share the same issues?
Labels
1 Comment 1
Strongsilence-C
Level 9
07-22-2022
11:43 AM
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report Inappropriate Content
Sorry to hear about that Amelie
I share a similar issue. See my post yesterday about CFS Tax Tools and Lacerte.
I hope Intuit will invest money when enough people complain. I hope.
