Lacerte Error

[wgallagher]

Hello,

One of my users is receiving this error when logging into Tax19.  "List index out of bounds" and "call stack empty"

Any help would be great

thanks 

[George4Tacks]

1 - Reboot, that often cures problems like this. If that doesn't work

2. Use the FORCE install. https://proconnect.intuit.com/community/help-articles/help/how-to-perform-a-force-install-of-lacerte...

[wgallagher]

Tried force install 3x.   twice today.

C:\Program Files (x86)\Common Files\Lacerte Shared\webdetup19.exe /force  still getting errors

[George4Tacks]

You do have a typo in this: Not webdetup, but websetup
Here is another thread that adds a bit, but I can not give any more insight. You may have to wait until Tuesday to call support.
https://proconnect.intuit.com/community/lacerte-discussions/discussion/w19tax-exe-fatal-application-...

[George4Tacks]

Try the new Lacerte Tool Hub https://proconnect.intuit.com/community/help-articles/help/fix-common-problems-and-errors-with-the-l...

It includes the FORCE referred to in this thread