Welcome back! Ask questions, get answers, and join our large community of tax professionals.
cancel
Showing results for 
Search instead for 
Did you mean: 

eSignature request stopped working and prints requests to PDF

Highlighted
Level 3

I tried to send a request for eSignature through the individual module and instead of handling the request as usual where the files get sent to the taxpayer it is instead printing to PDF and I can save to disk, but the next screen for eSignature does not include the federal 8879 and says it is not available.  It also does not have the CA efile or the review copy of the return.

Has this happened to anyone?

Labels (1)
0 Cheers
1 Solution

Accepted Solutions
Highlighted
Moderator
Moderator

Hi there,

Not sure if this is the issue, but I'd go to Settings > Options while in the Individual module and make sure that your default printer is set to an actual printer and not "Lacerte Tax PDF".

If the issue persists, I would try running the Lacerte PDF Repair tool to resolve: https://proconnect.intuit.com/community/printers/help/pdf-and-component-repair-tools-for-lacerte-and...

 

- Say "Thanks" by clicking the thumb icon in a post -
- Mark the post that answers your question by clicking on "Accept as solution" -

View solution in original post

3 Replies 3
Highlighted
Moderator
Moderator

Hi there,

Not sure if this is the issue, but I'd go to Settings > Options while in the Individual module and make sure that your default printer is set to an actual printer and not "Lacerte Tax PDF".

If the issue persists, I would try running the Lacerte PDF Repair tool to resolve: https://proconnect.intuit.com/community/printers/help/pdf-and-component-repair-tools-for-lacerte-and...

 

- Say "Thanks" by clicking the thumb icon in a post -
- Mark the post that answers your question by clicking on "Accept as solution" -

View solution in original post

Highlighted
Level 3

What tab is the default printer under?

Thanks

0 Cheers
Highlighted
Level 3

The PDF repair utility appears to have solved the issue.

Thank you!

0 Cheers