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Error while getting Calculation data from engine [client]

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Level 2

Are any others getting "Error while getting Calculation data from engine [client]," where [client][ is the client number?  This is not going to Forms mode, this is just entering data.  

I updated this morning.  I tried re-applying the update, but installation failed, making me think Lacerte pulled down the update.  

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Level 15

A call to support might be required, but only if it continues. Sometimes just a small hiccup in the computer drive read rate.

I would try https://accountants-community.intuit.com/articles/1607261-how-to-perform-a-force-install-of-lacerte before calling support, as this often cures such things.


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5 Replies 5
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Level 1
I am receiving the same error.  This happened several weeks ago and Tech Support walked me thru a reinstall from the web.  
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Level 1
On with tech support now.
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Level 2
I did a forced re-install and the error went away.  Sure  seems like there's a lot of instability in Lacerte this year.
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Level 15
I think windows helps a lot

ex-AllStar
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Highlighted
Level 15

A call to support might be required, but only if it continues. Sometimes just a small hiccup in the computer drive read rate.

I would try https://accountants-community.intuit.com/articles/1607261-how-to-perform-a-force-install-of-lacerte before calling support, as this often cures such things.


ex-AllStar

View solution in original post