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I have been trying to log into the 2017 and 2018 LaCerte programs and it hangs at the log in screen. This has been happening since yesterday - any ideas?

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thogue
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If it is still happening, I would do a new install with FORCE option https://accountants-community.intuit.com/articles/1607261-how-to-perform-a-force-install-of-lacerte

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If it is still happening, I would do a new install with FORCE option https://accountants-community.intuit.com/articles/1607261-how-to-perform-a-force-install-of-lacerte

**Say "Thanks" by clicking the thumb icon in a post **Mark the post that answers your question by clicking on "Accept as solution"

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If the above does not work, check what version of Internet Explorer (IE) you have installed. We have been getting calls like this and it was because IE 9 was installed and not IE 11.
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csarva
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I'm having a similar issue with ProSeries 2018. In fact, I cannot even log in via the web in IE 11. I see the following in the console as I click "sign in":

DOM7011: The code on this page disabled back and forward caching. For more information, see: http://go.microsoft.com/fwlink/?LinkID=291337
signin.html
HTML1300: Navigation occurred.
signin.html
HTML1513: Extra "<html>" tag found. Only one "<html>" tag should exist per document.
signin.html (33,32)
ius_page_load_start_time=Tue Jun 18 2019 17:20:52 GMT-0400 (Eastern Daylight Time) ius_js_download_start_time=Tue Jun 18 2019 17:20:52 GMT-0400 (Eastern Daylight Time) ius_renderer_end_time=Tue Jun 18 2019 17:20:53 GMT-0400 (Eastern Daylight Time) ius_widget_render_end_time=1248 ius_js_download_to_render_time=465 ius_nav_start_to_render_time=1751 ius_all_cookies_size=296
generic-log-batch
SCRIPT5007: Unable to get property 'uuid' of undefined or null reference
ius-core.js (11,5620)
Unable to get property 'uuid' of undefined or null reference
generic-log-batch


Note in particular the last 3 lines. It never even makes the log in request. Everything works fine from a different browser (e.g., Chrome) however that's not an option to sign in from within the software.
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