Staffing

[Barb OC]

When is Lacerte going to add enough staff to handle calls?  Having to wait for over an hour is unacceptable.  I understand that you can be super busy during crunch time, but so are we.  

I also called a couple of weeks ago (non crunch time) and was told that the wait time was 1-2 hours.  Again--unacceptable.  

What are you doing about it?

#24443

[TaxGuyBill]

They are planning on hiring a bunch of qualified people on February 30th.   

🙂

Intuit doesn't want to help their customers or support their products.  They try to frustrate their customers into either figuring it out themselves or going to this peer-to-peer forum for answers.  And that tendency seems to increase every year.

[IRonMaN]

But I heard they were laying them off on February 31st, so get those calls in early.