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KristineM
Level 3
02-22-2024
11:02 AM
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While it is nice to know that they have the alert telling us that Verizon, AT & T, T Mobile are down, what is being done to allow us to access our accounts. We can not enter Lacerte without the code?
3 Comments 3
Strongsilence-C
Level 9
02-22-2024
08:18 PM
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crazy day! They didn't let me know! How did you learn? @KristineM
I knew years ago that this is a problem with hosted products but didn't think it would happen to me. 😐
KristineM
Level 3
02-22-2024
08:23 PM
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I had logged into Lacerte community and they had a message at the top. I understand that this was a nation wide issue, but why is there only one option to get our codes? If we would have had the option to switch it to our e-mails, which I prefer to get codes from anyway, then this would not have had us down during tax season.
Now that we know this is definitely an issue, I wonder what they are doing to be more proactive for if/when this happens again.
Strongsilence-C
Level 9
02-22-2024
08:35 PM
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"only one option to get our codes"
In my hosted product I use Duo Mobile, and I can get a phone call or a code from a text or a Mobile Push. (I had to upgrade my phone last week to be able to use DuoMobile.)
