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Why is my firm heading NOT SHOWING ON BILL?

dude7707
Level 5

For Year 2019 only.....ALL other clients in 2019 works fine!

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Accepted Solutions
Just-Lisa-Now-
Level 15
Level 15
Could that particular client be marked as Self Prepared or Non Paid Preparer by accident?

♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪

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3 Comments 3
heidis
Level 3

Look at:

Tools>Billing>Edit Invoice

In the pop-up box choose Custom Client Invoice and click Edit.

If the preparer information at the top does not appear, you should be able to add it back in. Or you can click on File>Delete Invoice. This will revert the client back to the standard invoice.

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Just-Lisa-Now-
Level 15
Level 15
Could that particular client be marked as Self Prepared or Non Paid Preparer by accident?

♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪
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dude7707
Level 5

Actually, it was EXACTLY what Lisa referred to............thank you all for your followups!

Issue resolved!