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Why can't I print a 2015 tax return unless I pay $30. I have paid for unlimited Federal, State and E-file. ?

caroljo
Level 4

I am trying to print a tax return that I prepared for 2015.  It will not print unless I pay $30.  What do I need to do?

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abctax55
Level 15

Try re-licensing the program - I've heard that often works.

Former Chump..umm... AllStar...This message was typed from 6 feet away so you can safely read it immediately.

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4 Replies 4
abctax55
Level 15

Try re-licensing the program - I've heard that often works.

Former Chump..umm... AllStar...This message was typed from 6 feet away so you can safely read it immediately.

If a post answers your question, click on *Accept as solution* for future searches

View solution in original post

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caroljo
Level 4
Thank you so much.  I did not do that but I will if I have the trouble again.  I was able to find a hard copy of the old return and I just made a copy.  Thanks again.
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Just-Lisa-Now-
Level 15
Level 15
$30 seems like an odd amount, Im not sure how it came up with that figure...definitely try Tools > License Product next time you attempt to print something that asks for payment

♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪
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caroljo
Level 4
Thank you.
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