update installed products doesn't work

[Taxman21090]

whenever I select the update installed products from the Update tab it never finds any new updates.  When I click refresh updates it does find updates.  Curious why the one feature does not seem to work.

[Just-Lisa-Now-]

Using Refresh dumps all previous updates and downloads them all over again, that's why you see something happening,   

Updates generally come out once a week, in the past its been late on Wed or early Thurs if youre updating more often than that and nothing is downloading, its probably because there's nothing new to download.

[Taxman21090]

Thank you for your reply, Lisa.

I just tried another Update Installed Products (Thursday evening) and did not find anything.  I'll keep trying for another week without doing the broader refresh update to see what happens.

Wayne

[mannyg54]

I have tried to Update Installed Products and nothing happens. I need to e-file personal returns with a K-1 and can't because these forms have not updated.

Is a fix coming soon? Having to Refresh updates is time-consuming.

Thank you for any suggestions.

[kgalland]

I have the exact same problem even though the 1040 K-1 form shows update available. I even spent an hour performing Repair Update tool and nothing changed. I am very unhappy with Proseries performance this year.

[Just-Lisa-Now-]

Updates generally come out late on Wednesday or early Thursday, I know it said 21st, but it may not be until later tonite.....unless they move the target again, but so far the Schedule still says the 21st.