Unable to efile 2023 1040 form.

[Smitty]

I have updated ProSeries 2023. Unable to efile 1040.

what is problem

[joseph-Florida]

I had the same problem. I called this morning around 9 am and the problem was so simple. Click on tools- options-firm preparer and double check your PTIN. click on verified your PTIN is correct. BINGO! problem solved. No more errors

[Ribald1962]

I tried this and still not available this is a bit ridiculous

[Judy A]

same, mine was already checked

[KevinP]

Same here with already being checked.  1040 still says not efile ready???

[KevinP]

I finally closed ProSeries and went to start menu and selected "Tools - Repair Updates" under ProSeries 2023.  That fixed the problem.

Very strange that update products in ProSeries would not work....

[kbreedlove]

I tried that but not working.

[DaleS]

PTIN checkbox was the problem for me also. Thanks

[joggergirl123]

Select updates - refesh updates- it should work

[KarinV]

This worked for me. Thank you

[DDANA]

Ugh Thank you. Error message useless

Also, cannot see red checkbox until you scroll down. Dont remember doing this last year but thanks for saving me a call!!!

[FTAX]

It may not be enough to 'update installed products', or even update from the Windows start butting. You may need to to hit the 'repair tools update' thing. That worked for me.

[Sdeininger]

THANK YOU!!!  YOU ARE MY HERO!

[trina305]

I checked the box. Its still not updating. I called customer service after waiting for almost an hour the representative phone disconnected. Now the wait time is over an hour. I'm so frustrated at this moment. 

[Judy A]

try repairing your update in the Tools hub

[Judy A]

So Tools Hub

Click Update Issues

     choose correct year

Click Repair Updates

run this and then my updates started adding......good luck

[Judy A]

So Go to Tools Hub

Click Update Issues

     choose correct year

Click Repair Updates

run this and then my updates started adding......good luck

[Judy A]

So Go to Tools Hub

Click Update Issues

     choose correct year.

Click Repair Updates

run this and then my updates started adding......good luck!

[Judy A]

So Go to Tools Hub

Click Update Issues

     choose correct year

Click Repair Updates

run this and then my updates started adding......good luck!

[ELS VA]

I now have the same problem. Unable to efile. Says Customer number required which is there on the screen as well as efin number wihich is blank but won't let me add it. I have efiled returns up to today and DID NOT  get this message until today. I have been with support on my computer for over 2 hours each person doing all the smae theings you all have tried...thought I'd try and see if anyone can help while I am on hold with PS asI am still dead in the water. HELP.