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I tried to log on to my account in order to load 2018 proseries and I get a screen that states " launching application please wait and then nothing happens.

brian1077
Level 2
 
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Accepted Solutions
Marc-TaxMan
Level 8

I think your display is set for +% and you cannot see the Continue button below the screen.  reset your display size.  My screen:  top right (under the X to close the program) are 3 vertical dots.  That's 1 way to reduce size of display

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2 Comments 2
Just-Lisa-Now-
Level 15
Level 15
So you cant log into your account? or you cant download the software?  Or you cant get the software to install?

♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪
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Marc-TaxMan
Level 8

I think your display is set for +% and you cannot see the Continue button below the screen.  reset your display size.  My screen:  top right (under the X to close the program) are 3 vertical dots.  That's 1 way to reduce size of display

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