I have a client who received a 1098-T. I think I have entered everything correctly but no credit shows up on the 1040. I have made two attempts to get help from Proseries Support with no resolution. Any guidance here would be appreciated.
You went to the educational expenses worksheet with the button at the bottom of the 1098T entry screen? That should walk you through whether they qualify for the credit or not.
I dont know what system you are using but with Pro Basic there is a command to launch the optemizer. When you do that if you are entitled to take the credit then the credit will be calculated.
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