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ProSeries cannot seem to display Form 1065 p4-5 Return of Partnership Income correctly. After Schedule M-1, Line 3 I just have blank white space. What can I do?

patrick1
Level 1

I have run all updates.  If this is not a ProSeries wide bug, do I maybe need to install ProSeries?  This is on all my partnership returns, but only partnership returns. 

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IntuitCharlene
Community Manager
Community Manager

I have occasionally seen this issue on monitors with high DPI Settings. Sometimes it can cause the fonts on the forms to stop rendering. This article can help you check the settings on your computer to make sure it's not set to a high DPI scaling. https://accountants-community.intuit.com/articles/1606285-proseries-menu-options-truncated-cut-off-o...

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IntuitCharlene
Community Manager
Community Manager

I have occasionally seen this issue on monitors with high DPI Settings. Sometimes it can cause the fonts on the forms to stop rendering. This article can help you check the settings on your computer to make sure it's not set to a high DPI scaling. https://accountants-community.intuit.com/articles/1606285-proseries-menu-options-truncated-cut-off-o...

**Say "Thanks" by clicking the thumb icon in a post
**Mark the post that answers your question by clicking on "Accept as solution"

View solution in original post

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patrick1
Level 1
Thank you.
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DavidC
Level 1

They fixed this for last years program.  Will they fix this for this years program?

 

 

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MJPCPA
Level 2

No and they lied.  I expressly asked this question before renewing for 2020 returns. They advised me that their 2019 program error was corrected and it is no longer necessary to change display settings for various forms.  The first 1065 balance sheet I pulled up was a blank screen.  This can be remedied by changing the display settings but it is inconsistent.  This is unacceptable for professional software. 

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JohnT
Level 1

I have this exact problem:  1065 p4-5 does not display Schedule L at all after the end of Schedule K Analysis of Net Income.  Error messages tell me that there are problems on Schedule L, but I cannot access because Schedule L does not display.  I tried changing Windows Display settings, does nothing to fix.  Please help.

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MJPCPA
Level 2

This remains a problem for 2020 returns.  You can experiment changing Scale & Display Resolution in settings and get a result, but it is not consistent.  This is very distracting when you're trying to work through a complex 1065 and you have to adapt for software errors. 

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MJPCPA
Level 2

I have been able to display most forms but not  M 2 by adjusting display settings.

For 2019, display settings could be adjusted to show all forms.  I am not sure I can use the program this year and hope I can get a refund for all of the PPR and license fee paid.

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