Welcome back! Ask questions, get answers, and join our large community of tax professionals.
cancel
Showing results for 
Search instead for 
Did you mean: 

Proseries 2018 keeps crashing when printing!!

Flores1939
Level 1

Network environment 7 workstations, all 64bit systems. All have same issue. Crashes w/printing. Not all time, sometimes can print returns, then the problem starts again.

0 Cheers

This discussion has been locked. No new contributions can be made. You may start a new discussion here

1 Solution

Accepted Solutions
abctax55
Level 15

Yep....a gazillion other folks are having the same problem, since last Friday. No solution, yet. 

I *think* this one has the link to sign up for updates:

https://accountants-community.intuit.com/questions/1799706-2018-crashes-i-have-32-bit-and-64-bit-sys...

"*******Tax software is no substitute for a professional tax preparer*******
( Generic Comment )"

View solution in original post

0 Cheers
7 Comments 7
abctax55
Level 15

Yep....a gazillion other folks are having the same problem, since last Friday. No solution, yet. 

I *think* this one has the link to sign up for updates:

https://accountants-community.intuit.com/questions/1799706-2018-crashes-i-have-32-bit-and-64-bit-sys...

"*******Tax software is no substitute for a professional tax preparer*******
( Generic Comment )"
0 Cheers
abctax55
Level 15
This one has a solution that helped one person:

https://accountants-community.intuit.com/questions/1800678-proseries-2018-keeps-crashing-when-printi...
"*******Tax software is no substitute for a professional tax preparer*******
( Generic Comment )"
0 Cheers
dan2
Level 1

I rolled back my print driver from an XPS print driver on my Lexmark to a PLC 5 older driver.  I experience no bad effects on any other printing jobs and I haven't had a crash yet.  Cross my fingers.  I was getting a crash almost every time I printed before.  

0 Cheers
Just-Lisa-Now-
Level 15
Level 15

Crash as in error screen?  or crash as in the program swiftly and quietly shuts down?


♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪
0 Cheers
abctax55
Level 15
Wait? what? ...you're suggesting something OTHER than the nefarious printing snafu could be going on  :shock:
"*******Tax software is no substitute for a professional tax preparer*******
( Generic Comment )"
0 Cheers
Just-Lisa-Now-
Level 15
Level 15
I never got an error message, it just closed the program.  Some people are getting error messages, so Im wondering if theres more than 1 issue happening.

♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪
0 Cheers
abctax55
Level 15
:hear_no_evil::hear_no_evil:
"*******Tax software is no substitute for a professional tax preparer*******
( Generic Comment )"
0 Cheers